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How to apply for compensation at Lufthansa

Your rights when delayed or your flight was cancelled

When are you entitled to compensation? 

Flight destinations within the EU:

  • €250 (£220*) compensation for a cancelled flight up to 1,500 km (e.g. London to Berlin)
  • €400 (£352*) compensation for a cancelled flight exceeding 1,500 km (e.g. London to Lisbon)

There are various caompanies that can help you apply for compensation. Thye normally charge 25% of the compensation, if a compensation is granted. You can also do it yourself by filling out thise searchform and sent it to the airline company. https://ec.europa.eu/transport/sites/transport/files/themes/passengers/air/doc/complain_form/eu_complaint_form_en.pdf 

If you flew with Lufthansa the claim must be sent to: Customer.relations@lufthansa.com

 

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